Custom Garments and Refund Policy

expert suit maker cutting the fabric

Refund Policy

Thank you for choosing us for your bespoke tailoring needs. Because every garment we create is individually crafted to your exact specifications, unique measurements, and personal style, our refund and return policies differ from ready-to-wear retail.

1. Custom & Bespoke Garments

  • All sales are final. Because bespoke, custom-made, and tailor-made garments are highly personalized and cannot be resold, they are non-returnable and non-refundable.

  • Once production begins, the garment is dedicated exclusively to you.

2. Our Quality Guarantee & Exceptions

We take immense pride in our craftsmanship. If your garment arrives with a technical manufacturing error or a defect deemed to be our fault, we will absolutely make it right.

In these rare instances, we provide complimentary alterations under the following guidelines:

  • Notification Window: To ensure a swift resolution, any issues, defects, or fitting discrepancies must be reported to us within 3 calendar days of receiving your product (tracked delivery date).

  • Assessment: Once notified, we require clear photos of the issue. In some cases, a live video call with our tailoring team may be requested to accurately assess the fit and confirm the technical error.

  • Alteration & Resolution: If a technical error is confirmed, we will provide instructions for you to ship the garment back to us. We will alter the garment to perfection and return it to you at no additional cost.

  • Shipping Reimbursement: We will fully reimburse your return shipping costs, provided the return is processed and shipped in accordance with our standard Shipping Guidelines.

Return Shipping Guidelines

Once our team has approved your garment for return and alteration, please follow these guidelines carefully to ensure your item is transported safely.

Approved Shipping Methods & Carriers

Please use your national postal service’s standard tracked option (such as EMS or USPS Tracked). We only compensate up to the amount of standard shipping costs. Express or priority private courier methods (like DHL or FedEx) will not be fully covered by us; however, clients are welcome to use these expedited services at their own expense for the remaining balance.

Packaging Securely

  • Garments must be returned in their original packaging or an equivalent, securely sealed box to protect the fabric and structure from weather or transit damage.

  • All returns must be shipped using a trackable service, and the tracking number must be emailed to us upon dispatch. Jhasper Fashion is not responsible for garments lost or stolen in transit. Items returned crumpled, soiled, or damaged due to poor packaging may void the alteration agreement.

Shipping Compensation Options

Once the garment arrives at our workshop and the technical error is verified, our team will contact you to arrange your shipping compensation. We offer the following flexible options:

  • Complimentary Garment: For many clients, we are pleased to offer a complimentary custom shirt added to your profile as a thank-you for your patience.

  • Store Credit: We can apply the full cost of your return shipping as an enhanced credit toward your next Jhasper Fashion commission.

  • Original Payment Method: Alternatively, if preferred, we can issue a refund for the shipping cost to you upon receipt of a valid shipping invoice.

Note: All shipping compensations are capped at standard ground shipping rates and require a photo or PDF copy of the courier receipt.

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